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The dimensions of service quality for hospitals: development and use of the kqcah scale victor sower, joann duffy, william kilbourne, gerald kohers, and. The influence of service quality and corporate image on customer satisfaction among university students in kenya edward otieno owino a thesis submitted in fulfillment of the requirements for the award of. Service quality and customer satisfaction in the restaurant june 2012 author abadh jibi ghimire degree programme degree programme in tourism name of thesis service quality and customer satisfaction in the restaurant business case study of restaurant sagarmatha in vantaa life instructor of the thesis was purna chandra adhikari, the manager of the restaurant sagarmatha the aim of the thesis was to give quality service and make the customer satisfied in the food. Assessment of guest satisfaction of service quality of the hotel by seonhwa yun a research paper submitted in partial fulfillment of the requirements for the.
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